Thank you for your response, this is my first time using a forum, sorry I left out so much information.
Our computer is a custom-built. Processor: Intel(R) Core(TM), 3-3225 CPU @ 3.30 G Hz, Installed Memory (Ram) 8.00 GB, system type: 64-bit operating system. It uses Windows 7 Ultimate, Service Pack 1. We have MacAfee virus protection/firewall. It is a wired computer, printer USB connected directly to the computer. The printer is a Dell 515w All in One.
Please let me know if you need any further information, thanks! Kassie