Re: Dell V515w Printer

Hi emorris,

Try the below mentioned steps to fix the paper jam problem:

1. Turn off the printer. Unplug the power cord, adapter from the printer, press and hold the power button on the printer for 20 seconds. This will remove the static power from the printer.
2. Clean any dust particles surrounding the paper sensor/ paper path.
3. Load a smaller amount of paper when printing multiple pages (use only new, unwrinkled paper).
4. Adjust the paper guides to hold the paper firmly.
5. Now try to print the document and check.

To prevent jams, ensure the following:

• Place the printer on a flat, level surface.
• Use paper recommended for inkjet printers.
• Do not force the paper into the printer.
• Do not load too much paper.
• Check and adjust the paper guides as necessary to make sure they rest against the edges of the paper.
• Select the correct paper type and size.

Firmware update for the printer should take care of the problem.

To update the Firmware software for the printer follow the below steps:

Note: Firmware can be updated by connecting the printer and computer with a USB cable,

Use this link for help:http://dell.to/1aP7b4W

1. Turn off the printer, and remove the Printhead out of the printer,
2. Connect the printer and the computer with a USB cable and turn on the printer.
3. Open this link in the computer: http://dell.to/RCoAmV
4. Select the operating system of the computer from the list of options.
5. Under the Firmware, select the right Firmware according to the printer model depending on Wifi mode.
6. Click “Get driver” and follow the onscreen instructions and update the Firmware software.
7. Reinsert the printhead and try printing and check.

Try the above steps and reply for further help.