Re: v505: Software installation failure.

Hi Mr. Hansen,

Please follow the below mentioned steps to install the printer drivers.

There are a set of Services which has to be started. These are required by the printer to print the documents from the computer.

Perform the steps below and ensure that the services required are started:

1. Press the “Windows + R” to launch the run window.
2. Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.

The services to be enabled are:

• Human Interface Devices (HID).
• Printer Spooler.
• RPC (Remote Procedure Call).
• RPC Locator (Remote Procedure Call Locator).
• Windows image acquisition (WIA).
• Windows Installer.

After starting the services, restart the computer. Follow the steps to uninstall the printer drivers from the computer:

1. Click “Start”.
2. Select “Control Panel”.
3. Select “Programs and Features” (for windows vista or windows 7 operating system).
4. Select the printer model Dell V505 and uninstall it.
5. Restart the computer for saving the changes.

These steps will uninstall the printer drivers.

Insert the printer driver’s cd for an V505 printer and install the drivers in the computer.

If the cd is unavailable use the following steps to download the printer drivers.

Download the printer driver from the link below http://dell.to/12hggOQ

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Please choose the right operating system from the list under operating system.

Please copy the above mentioned link, paste it in the address bar of the new internet explorer window.

1. Select the operating system of your computer from the list.
2. Save the file to the desktop.
3. Double-Click the downloaded file.
4. Click “Yes”, when the utility prompts to extract the files.
5. Follow the onscreen instructions to complete the installation.
6. Connect the printer using the USB cable when prompted.

Try printing the document from the computer.

Hope this helps!