I work as an internal support student for my coop placement. We have a dell 1815 all-in-one printer, and all be it old, it still works for exactly what the office needs
Somehow in the morning, one of the employees accidentally locked the scanner. Its obvious that the lock switch is on the roof of the output tray. We even see the switch status indicator on the inside of the glass. But for some reason, it is STUCK. We have tried pulling it, pushing it, but we cannot for the life of us figure out why it wont budge. There seems to be a small locking feature beside the indicator on the inside of the glass, but we cannot get in to move the switch manually.
We have tried gently and forcefully to move the lock switch, but it will NOT budge no matter how hard we push/pull
Has anyone solved this issue before? Or rather, does anyone know how to get inside the glass of the scanner? We understand that this printer is old, and no longer covered by any sort of warranty.
Any help would be greatly appreciated!