Hi nick1490,
I appreciate the time and effort that you took to troubleshoot the issue. Please print a test page following the steps in the video and let us know the results:
(Please visit the site to view this video)
As, printer is copying fine it seems to be a software issue with the system. Do you have another system on which you can check this printer to isolate the issue?
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell