Hi loseyc81,
In addition to what Rick said: If the issue still occurs after cleaning and reseating the printhead, you would need to replace the printhead.
If the system is under warranty then please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your printer records.
And, if the printer is out of warranty then you contact our Expired Warranty Support at the link below:
If you have any further queries please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell