I have an XPS8500 running Windows 8
I bought a PIXMA MX922 multifunction printer and after connecting to my router, I installed the drivers.
The printer driver installation program reports that it failed to install the printer driver, the scanner and FAX drivers installed normally.
It was being installed via the wireless connection and the wired LAN connection with the same results.
Part of the driver installation process is identifying the printer which shows up on a list with the expected MAC address and an assigned IP address.
The scanner function works fine and the FAX appears to be working. The printer is not recognized by my PC.
I can ping the printer from the PC.
The printer works via the router with my iPad.
I spent an hour on the phone with Canon tech support and they basically threw up their hands after multiple installations and uninstalls under slightly different conditions.
Does anyone have any idea what may be wrong?
Thanks,
Ralph