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Printer H625cdw duplex printing misalignment

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When I print duplex, each side about 1/4 in missed aligned vertically.
I printed an 'Alignment Chart' from Dell's software suite (Toolbox), but I don't know what to do it. It printed a 2 column table with many rows.

I updated to the firmware linked above (201708091442) and still have alignment issues.

Below is my test print to check alignment. It's a 2 page word document, with same margins in the entire document. I am expect the front and back rectangle to be more closely aligned. Their gap is about 1/4 in. "Foot" and "two" should be vertically aligned.

I tried calling support and keep getting this message ""the tech support team is currently in a meeting, please try again later"

How do can the alignment be fix?


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