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How to trouble shoot printer error?

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Computer: Dell Inspiron 580s

OS: Windows 7 64-bit

Printer: Dell 1320c

Problem: Cannot print. When I attempt to print the printer flashes an error light. The paper is not pulled. The printer was working fine up until this week.

Troubleshooting attempted:

  1. Checking for paper jams (clear)
  2. Changing toner
  3. Power reset (turn off, unplug, plugin, turn on) This results in no error light. When I attempt to print, error light comes back.
  4. Uninstall and reinstall of printer drivers.
  5. Reviewed print queue. When I attempt to print, it sends the job to printer, gets to 100 of 300 sent, but then hangs on "sent to printer".

Thank you for your help.


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