Hi Evelyn,
You may need to check your firewall settings and re-install the printer software. Please click on the links below to troubleshoot the issue you are facing with scanning a photo. In case required, the second link has a sub-link on how to install drivers for your Dell V725W. Select the operating system prior to downloading and installing the driver.
Troubleshooting Scan and Copy Functions on the Dell V525w and V725w AIO Inkjet Printers: http://dell.to/14eDvqK
Troubleshooting the Dell V725w All-in-One Inkjet Printer: http://dell.to/14oeMTb
Let us know if further help is needed.
Thanks and regards,
Babita S
#iworkforDell
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